Thursday, August 9, 2018

Thursday, August 09, 2018

Zalora PH: An Online Purchase Review



Hey there! It's been months since I last visited and wrote a post on my blog. I would like to share my first and second purchase from Zalora PH.

Note: This is not a sponsored post.

» First Purchase «

Last month, I was eyeing for a River Island wallet. After a series of browsing, I finally added the item to cart and purchased this wallet last July 9, 2018. From Php 2,049, it was reduced to Php 1,329. Not bad, right? By the way, I used the Cash On Delivery payment option so I can't share the credit card payment process.



The Zalora PH website is neat and user-friendly. The ordering and purchasing process were very smooth. After 2 days, I checked the website and my item was already shipped. It's fast and efficient given the fact that it was imported from abroad. 



The only thing that I noticed from their site was there's a bug on the date for "Out For Delivery" status. Nonetheless, the date and time on the tracking history were detailed and exact. I also received text messages regarding the status of my purchased item.




Three days after I purchased the item, July 12, 2018, the item was delivered on my address. 





I was overjoyed when I received this item. I love my new wallet! I love the design and everything. Lo and behold, when I checked it thoroughly, I noticed that the other snap button was missing. 😢



I was broken-hearted. I felt that my money was robbed. 😭 Yes, I love the wallet so much but I don't think I can use it anymore. 

I immediately searched on how to report a defective item. Here are the few steps to follow:
  • Call their customer service at (02) 858-0777 (Monday to Friday: 9am-6pm, Saturday: 10am-5pm).
  • Drop an e-mail at their customer@ph.zalora.com with the following details:
    • Order number
    • The product SKU (info here)
    • Details of the issue (e.g. incorrect item or defective item received)
    • Pictures and/or videos of the item

I did the latter one because for sure, if I contacted the customer service, they will also require to submit a photo or a video of the defective item. You can also check their step-by-step guide on how to use the online exchange and refund/return feature on this link.



After a few minutes, the customer representative replied. 



Then, I thanked and asked on how many days will I wait to receive a new item. Here's their reply:


After I returned the item last July 16, 2018, the next day I received my refund via Zalora wallet credit.





Overall, the return and refund process were also smooth. I salute also the prompt response from their customer representative. 

Summary of my first purchase:
  • July 9, 2018 - Purchased an item.
  • July 11, 2018 - Item was shipped.
  • July 12, 2018 - Item was delivered but it was defective.
  • July 12, 2018 - Dropped an e-mail about the defective item. They tagged the item as defective and scheduled their rider to pick-up the item on July 16, 2018.
  • July 16, 2018 - The defective item was returned.
  • July 17, 2018 - Received the refund in form of Zalora wallet credit.

Overall, the process was smooth. Unfortunately, the only problem that I had was the defective item. What I did next was I checked the item on the site. But... 😭 The item was no longer available. I waited for a few days but there's really no stock available for that PRECIOUS wallet.

» Second Purchase «

After browsing for a few days, I saw the exact design of the River Island wallet that I want but the only colors available were black and pink

I want the pink one but it's feminine and catchy. But, I don't want to get robbed in the streets because I have a gorgeous wallet.



So I chose the other one, which is black. It is simple and sophisticated one. The price was a bit higher than my previous purchase but it's okay. I really want to own a River Island wallet though.



I also used the Cash On Delivery payment option for this one. The Zalora wallet credit automatically deducted the final price so I only paid Php 570





I purchased the product on July 28, 2018, Saturday. The order was processed and shipped after 4 days. I expected that the process will only take 2 days just like the first one. It was longer than I expected. But it's okay.






Last August 1, 2018, I received the item in a good condition except for the hairline scratches on the gold tone hardware. 





Summary of my second purchase:
  • July 28, 2018 - Purchased an item. Zalora credit was deducted from my account.
  • August 1, 2018 - Item was shipped.
  • August 1, 2018 - Item was delivered.

It's funny that I encountered this long scenario. Sorry if this review is a bit long. 😅 Salute to Zalora PH for their prompt and friendly customer representative.  I also love their smooth order, purchase, payment, delivery and return process. I'm looking forward for my next purchase to them.


How about you? Have you purchased? How was your experience? Share it down below. Thanks.

Saturday, June 9, 2018

Saturday, June 09, 2018

How Did My Family Transport Ourselves To Paris?

Traveling with my family is one of my happiness. Whenever I realize that my parents are getting older, I would love to share my blessings and to take them to beautiful places. I want to create memories that will be reminisced later on. Others said, family vacations can improve family communication and bonding. How cool is that, right?

Two years ago, I brought my sister to our dream country, which is South Korea. Up to now, I can’t believe that I was able to pay and treat her on our one-week vacation. Then now, I was able to save for our family trip (4 people)!!! Sorry I’m not bragging about it but I’m amazed of how God helped me to fulfill our dreams. 

Without further ado, how did my family transport ourselves to Paris? Paris is one of my dream countries to travel on. It is every one's bucket list, right? I would love to bring my family there but for now, I discovered that there's a good alternative and we can transport to Paris in just two hours?! Really? Haha. Thanks to Parisian Macao, Paris feels is just around the corner.

» The Parisian Macao «

The Parisian Macao, opened in September 2016 and owned by Las Vegas Sands, is a luxurious hotel located in Cotai, Macao. It offers 3000 luxurious rooms, Eiffel Tower miniature, luxurious shopping mall, an outdoor pool and also water park.



» Booking Procedure «

You can book through its website. You can also book through Agoda, Booking.com, and other hotel booking websites. 

For us, I booked through its website because I want to get in touch and to fulfill our needs. It was my first time and I can say that it's not hassle that I think off. After the booking, I automatically received an email with reservation confirmation details.


More than a week before our hotel stay, I received a welcome email from the guest's relations team. They asked for our personal information as well as some information regarding our stay. Normally, if I booked a hotel from other third-party hotel booking sites, I never receive this kind of email. I love how The Parisian Macao take care of its guests' needs.



» Rooms «

The hotel has 3000 rooms to choose from. I booked the famous room, Lyon Suite for our family of 4. My family were very satisfied on our hotel experience.

Here are the list of the room types:
  • Deluxe Room - 33 m²/ 1 King Bed or 2 Queen Beds (Standard View)
  • Eiffel Tower Room - 33 m²/ 1 King Bed or 2 Queen Beds (Eiffel Tower View)
  • Famille Room - 47 m²/ 1 Queen-sized Bed and 1 Children's Bunk Bed (Standard View)
  • Lyon Suite - 72 m²/ 1 King Bed or 2 Queen Beds (Garden View or Eiffel Tower View)

All rooms are located in 7th floor to 29th floor. Smoking and non-smoking room are also available upon request.

Additionally, all rooms include:
  • Bathroom with shower and bathtub
  • Fully stocked mini bar
  • High-speed WIFI internet service
  • Complimentary shuttle bus
  • The Parisian Macao signature bath products
  • 55" HDTV
  • Wardrobe
  • In-room save
  • Hairdryer
  • Iron and ironing board

Here's the preview of our room, Lyon Suite with Eiffel Tower View:




» Amenities / Services «

VIP Lounge. We were instructed to head over the VIP Lounge, which I felt that we're treated as VIP guests. My mom kept asking me why and what's happening because she never imagined that we will be staying in a grand and luxurious hotel. Hehe.



Early check-in, late check-out. For as low as HKD 150++, you can check in as early as 10 am and check-out as late as 4pm. You can contact the hotel reservations for more details.

Access to Hotel Pool. We failed to avail this one because of the cold weather when we got there.

Access to Health Club.

Eiffel Tower. We availed it for free because it's inclusive for hotel guests. It is valid until December 19, 2018.



» Info «

Hotel Classification:      5-star hotel
Website:                        https://www.parisianmacao.com/
Address:                        Lote 3, Strip, SAR, P.R. China, Estr. do Istmo, Macau
Check-in from:              3:00 PM
Check-out until:            11:00 AM

Disclaimer: This is not a sponsored post.


» Overall «

After our one-night stay in Parisian Macao, my heart says that I want to go back soon. If I will be given a chance, why not? Hehe.





How about you? Have you been to Parisian Macao? Share your experience.

Saturday, April 28, 2018

Saturday, April 28, 2018

Hotel Review: Via Hotel Ximen (丰居旅店)

Ximending is popularly known as the "Harajuku " of Taipei, a shopping district with massive variety of food and clothing. 

We chose to stay here in Ximending because it reminds me of Myeong-dong in South Korea. As usual, I meticulously search for an affordable, comfortable and stylish hotel in Ximending and I found this one, Via Hotel Ximen.



By the way, the hotel has 8.6 rating from Agoda so it's not bad, huh. 

» Via Hotel Ximen «

Via Hotel Ximen is a chic boutique hotel located in Ximending district. It was built in 2012 so it's pretty new and clean. It's just a 3 - 5 minutes walk from Ximen MRT station, Exit 6.


Photo from the hotel's website

How we travelled here from the airport will be tackled on my next blog post.


» Booking Procedure «


You can book through its website http://www.via-hotel.com.tw/ximen. We booked through Agoda for a better hotel deal.



» Rooms «


The hotel has 70 rooms to choose from. Because we're a family of 10, we booked two quad-rooms (1 room for the girls and 1 room for the boys) and also 1 double room (for the girls as well). 

Here are the list of the room types:
  • Double Room - 23 m²/ bed size : 152 cm x 190 cm
  • Twin Room - 23 m² / 2 single beds (bed size : 108 cm x 190 cm)
  • Triple Room - 30 m² / 1 double bed (bed size : 152 cm x 190 cm) and 1 single bed (bed size : 108 cm x 190 cm)
  • Quadruple Room - 33 m² / 2 double beds (bed size : 152 cm x 190 cm)
  • Single Room - 16 m² / bed size : 152 cm x 190 cm

All rooms include:
  • Complimentary bottles of mineral water, coffee and tea
  • Personal care set
  • ToTo Shower set / Japanese style Bathtub
  • 42-inch LED TV / Refrigerator / Personal Digital Safe Case
  • Complimentary High-speed WiFi / Internet

Here's the preview of our quad room:





» Amenities / Services «

24-hour front desk. All of their receptionist are friendly and easy to communicate with.



Fast check-in / check-out. After they handled this forms, they already gave us the electronic keys of our rooms.



Free self-service laundry. We didn't avail this one because we're busy on our daily errands. The laundry room is located in 6th floor.


24-hour snack bar. This is what I love about this hotel. They have overflowing food and drinks. 





Take note that every 9 am they provide tea eggs. Tea eggs? It's very yummy, I swear! And also every 9 pm they provide noodles.



» My TripAdvisor Review «



» Info «

Hotel Classification:      3-star hotel

Website:                        http://www.vhotel.com.tw/en
Address:                        2F., No.17, Ln. 114, Sec. 1, Zhonghua Rd., Wanhua District, Taipei City, Taiwan
E-mail Address:             booking@via-hotel.com.tw
Nearby MTR Station:      Ximen, Exit 6
Check-in from:              3:00 PM
Check-out until:            12:00 PM

Disclaimer: This is not a sponsored post. I booked our accommodation using my own money.

» Overall «

After our 4 days and 3 nights in Via Hotel Ximen, I can proudly say that our family enjoyed our stay. Via Hotel Ximen exceeded our expectations and the hotel is perfect for family trip. :)




How about you? Have you been to Taiwan? Where did you stay? Share your experience.